|Topics||Key performance indicator||Target||Outcome 2018||Outcome 2017||Outcome 2016||Status1|
|Business ethics||Number of legal proceedings (human rights, corruption, environment)||0 legal proceedings||0||0||0|
|Share of employees getting business ethics/CoC2-training annually||All employees getting business ethics/CoC-training annually||33%||77%||73%|
1 On-going – excellent progress or Target achieved On-going – on track On-going – not on track
Implementation in 2018
Implementing and following up on our Code of Conduct
In 2018, we continued to implement of our Code of Conduct. Implementation started in 2017, after the Code was updated in 2016. The Code of Conduct is translated into local languages and communicated to all our employees. In 2018, 33% of Cramo’s employees received business ethics/Code of Conduct training.
The number of cases reported through our whistleblowing system increased in 2018, from one case in 2017 to five cases. All cases were investigated, and preventive actions were taken. No case resulted in any legal action.
The increase in whistleblowing cases indicates greater awareness among our employees regarding the importance of reporting suspicions of misconduct. Our whistleblowing channel is an early warning system to reduce risks and an important tool for safeguarding high corporate governance standards and maintaining a high level of confidence in our operations. It is important that our employees know about its existence and how and when to use it.
Anchoring our values through Cramopol
Cramo’s values Credibility, Creativity and Commitment are systematically communicated and anchored throughout the organisation. We train our employees in our values, strengthening our corporate culture with the goal of excelling in customer satisfaction.
In 2018, we further developed Cramopol, a fun game that engages employees and management as well as facilitates discussions about ethical dilemmas and how to deal with them. Implementation of the new version of Cramopol will start in 2019.
Meeting GDPR requirements
In 2018, there was a strong focus on reviewing and updating our procedures to meet the legal requirements of the EU’s General Data Protection Regulation (GDPR). All our employees have received proper training to be able to apply GDPR in their daily work.
Cramo contributes to social sustainability
Being a responsible corporate citizen is a long-term commitment for us. Conducting business in an ethical, transparent and lawful manner is a top priority – everything we do has an impact.
Since 2008 we have been a main sponsor of SOS Children’s Villages at the Group level. Over the years, we have contributed 660,000 euros to various SOS projects in Ukraine, Russia, Latvia and Estonia. Our commitment involves providing financial support, marketing and sales expertise, and access to Cramo’s business network, with the intention of facilitating the long-term operation of SOS Children’s Villages and further collaboration with the Baltic business community.
Running high-quality social care operations in the Children’s Villages is resource-intensive. Over the past decade, support from Cramo has helped to ensure that some 200 children and adults have had everything from family-strengthening programmes to secure families to nutritious meals. The family-strengthening programmes are tailored to each family’s specific situation and needs, which may involve, for instance, psychological support, material assistance or aid in the form of treatment, medicine and education.
As a result of Cramo’s overall support during this period:
- Lunch and dinner have been provided to 13 families in one Children’s Village for six years
- 88 children have had a safe and loving home in a Children’s Village for one year
- 92 children and adults have received support through the family-strengthening programme for one year
- 6,017 emergency cases were handled, with children receiving assistance in child-friendly places in disaster areas
With this support, long-term sustainable societies are created that are based on children and adults getting loving care, education and support, completely in line with our sustainability strategy, Cramo Care.
In 2019, we will continue to have a strong focus on business ethics. Starting in 2019, our Code of Conduct will be part of the onboarding process and implementation of Cramopol will start. A mandatory e-learning unit to support the implementation of our Code of Conduct is under development, and training is expected to start in 2019.